“Yorkshire Design offers a plethora of website design and marketing services. You may have questions as to how we work or what services we can offer you. Below is a list of the most common questions customers ask (FAQ).”
Whether you are wanting a new website, a redesign, or specialist marketing and branding services, we can cater to your needs. Our technical experience enables us to think outside of the box, giving you the edge with your online goals. Please read the FAQ below and if you have any further questions, please do not hesitate to contact us either by phone or on our email form.
Who Are Yorkshire Design?
What makes us stand out?
Yorkshire Design are hugely experienced with regards to online processes. We don’t just create websites, we create businesses. Our difference is that we love to involve our clients in the design process – coming to see you and keep you as informed as possible during the process. We want you to be part of the creative process and be sure that your website is what you are looking for.
What Area Do You Service?
We service the entire Yorkshire area. We prefer to keep our clients within our target area as it allows for more frequent travel and a personable experience. For non-visiting services such as website audit reports reports or SEO, we can service any client from within the UK.
With our design exclusivity promise we do only service one client type in each town per market sector. Contact us to check availability.
Can You Handle The Entire Process?
With our freedom of design, we offer a multitude of design and marketing services. We can work on live websites as well as existing domain names and servers, allowing you full access to the content.
Alternatively we can handle your entire online presence from scratch. This can include domain purchasing, server setup, full design, and website maintenance if required. We do not restrict our customers access to their data as we feel this is unfair.
We Cover All Of Yorkshire
Your Local Design Agency
What Are Your Payment Options?
Multiple Payment Options
Instant Invoices For Easy Accounting
How Do We Begin Work?
For all web design work, we require a 25% deposit upon project commencement with the remaining 75% upon project handover. Please note that deposits are non refundable if you wish to abort any work during the design stage.
An exit fee equivalent to 50% of the total balance will become due if you do abort the process. Design is time consuming work and this enables us to cover costs in the unlikely event you wish to cancel.
Website Audits And Monthly SEO Contracts
Website audits require 50% upfront, with the remaining 50% payable prior to report delivery. If you prefer to pay the full amount upfront, you can do that.
As for our monthly SEO service, an annual fee of £750 is required. Pre-payment is required with 50% upfront and 50% due halfway into your term (after 6 months). All SEO services are for a period of 12 months unless agreed beforehand and if you wish to exit from your service early, the 50% paid upfront will be withheld to cover setup costs. If you decide to exit before the first 6 month period, the second payment will no longer be due meaning the total paid will be £375 inc.
For all deposit options, please order online and choose to ‘Pay By Invoice’. We will create a deposit invoice totaling the required deposit the same day for which you can pay online. A matching balance invoice will also be available in your Yorkshire Design account area.
What Payment Methods Do You Offer?
Payments can be done either by BACS, Paypal, cash or even Bitcoin. We raise an invoice and work will commence upon receipt of the initial payment. Please note that all quoted design prices are inclusive of the UK rate of VAT, which is currently at 20%.
We do expect that final payments are made on the day of handover, or for non-design work on the delivery day prior to content handover.
For deposit payments, please select ‘Pay On Invoice‘ during checkout. We will raise a deposit invoice of either 25% or 50% to be paid upfront with a balance invoice being issued for payment upon completion.
What Kind Of Ongoing Support Is There?
We offer a whole range of online services from design, training and maintenance right through to SEO and marketing. We can undertake any ongoing package you wish to enhance your brand and marketing efforts.
Is it included in the cost?
It depends on the package you take. We offer design only packages, and ongoing support packages. Due to our freedom of design where you have control of your server you will be liable for any errors or changes after project handover. All websites we create come with 12 months access to our SE Ranking dashboard.
We offer maintenance contracts to ensure that your website is running at it’s best and these can be discussed depending on the complexity of your needs.
What Guarantees Do You Offer?
Our websites are created with technical excellence. We guarantee that on project handover, the website will be error free and have a ‘Pagespeed’ ranking of at least 90%.
We make sure that Google likes your website, and you can maximise the return on your investment by ensuring that your website is coded to an extremely high standard. This ensures a much higher organic ranking in Google and thus far greater natural exposure for your website.
We use GTMetix to validate our websites and all reports will be available on the internet.
Websites Built Properly
Good Design Means Technical Excellence
What About External Hosting And Resources?
Do We Use Our Own Hosting?
With our Design Freedom guarantee we believe you should have control of your servers rather than be restricted by contracts. If you have a server already setup we can work off that.
Alternatively, for all business websites we always recommend using the Kinsta content delivery network. It’s part of the Google Cloud using AWS and simply the best framework there is. We can manage and set this up for you as part of your package.
We never recommend services like ‘Godaddy WordPress’ hosting. It is not very configurable, has hundreds if not thousands of websites on one server, and will stifle the performance of your website.
Are 3rd Party Plugins The Full Versions?
If you require plugins of any kind in your website, we always use officially licensed full versions. All costs are included in your quotation and will be discussed in the consultation.
There are some plugins that we recommend in all cases. This can include SEO software and caching software to speed up your website. Other plugins may be required to fit your needs. We will install and configure them in full to make your site as user friendly as possible.
Some plugins can incur extra costs on our base package, but you will be made aware of this during discussions. A full quote of your website can be provided in writing.
What About Domain Names?
Unlike many design companies, you can retain full control of your domain name. We do not believe in restricting your access to your own website and property.
Yorkshire Design can register domain names on your behalf. For new website builds the domain name will be transferred to your registrar account on the day of website handover.